Subscription Policy
Overview
Thank you for subscribing to Resona. This policy explains how your subscription works, including billing, cancellations, modifications, and your rights as a subscriber.
By subscribing, you agree to the terms outlined below. We've designed our subscription program to be flexible and customer-friendly while maintaining fair pricing for all customers.
Subscription Benefits
Q: What are the subscription benefits?
As a subscriber, you receive:
- Discounted pricing compared to one-time purchases
- Automatic monthly delivery so you never run out
- Full flexibility to pause, skip, or modify your subscription anytime
- Priority customer support
- Price lock - your subscriber rate is protected from future price increases
Billing & Delivery
Q: What is the billing schedule?
- Your subscription will be billed automatically every 30 days
- You will receive an email notification before each billing cycle
- Payment will be charged to the payment method on file
Q: What is the delivery schedule?
- Orders typically ship within 1-3 business days of billing
- Delivery times vary based on your location
- You will receive tracking information via email once your order ships
Q: How do I update my payment and shipping information?
You can update your payment method and shipping address at any time by logging into your account at resonaofficial.com.
Modifying Your Subscription
Q: When can I modify my subscription?
We understand that your needs may change. You have full control over your subscription and can make the following changes at any time, after 2+ orders:
- Pause your subscription for any length of time
- Skip one or more upcoming orders
- Change quantity (increase or decrease number of bottles)
- Update shipping address
- Cancel your subscription entirely
Q: How do I make changes to my subscription?
Online (Recommended):
- Log in to your account at resonaofficial.com
- Navigate to "Manage Subscription"
- Select the modification you'd like to make
- Confirm your changes
Changes made online take effect immediately.
Via Customer Support: You can also contact our customer support team at support@resonaofficial.com and we'll be happy to assist you.
Q: What is the timing requirement for modifications?
All subscription modifications (including cancellations) must be submitted at least 3 business days before your next scheduled shipment.
If your request is received less than 3 business days before your next shipment:
- Your upcoming order will process and ship as scheduled
- Your requested changes will take effect after that shipment
This timing requirement exists because orders enter our fulfillment queue several days before shipping and cannot be stopped once processing begins.
Cancellation Policy
You may cancel your subscription at any time. However, please review the following policies carefully:
Q: How does standard cancellation work (after 2+ orders)?
- Submit your cancellation request at least 3 business days before your next scheduled shipment
- Your subscription will be canceled and no future orders will be processed
- You will receive a confirmation email once cancellation is complete
Q: What happens if I cancel after receiving only my first order?
Our subscription pricing reflects a significant discount compared to one-time purchase pricing. This discount is provided in exchange for an ongoing subscription commitment.
If you cancel your subscription after receiving only your first order, your order will be converted from the discounted subscriber price to the standard one-time purchase price. You will be responsible for paying the difference between these two prices.
This policy ensures fairness for all customers and prevents misuse of subscriber discounts for one-time purchases.
Q: What if I cancel before my first order ships?
If you wish to cancel before your first order has shipped:
- Your subscription will be canceled
- If your first order has not yet been fulfilled, it can also be canceled, otherwise refer to our return policy
- No price adjustment applies to unfulfilled orders
Pausing Your Subscription
Q: How does pausing work?
You can pause your subscription for any length of time. When you're ready to resume, simply log into your account at resonaofficial.com or contact us at support@resonaofficial.com.
Communication
Q: What communications will I receive?
By subscribing, you agree to receive:
- Order confirmations and shipping notifications
- Billing reminders before each charge
- Important updates about your subscription or our products
You may opt out of promotional emails at any time, but transactional emails related to your subscription cannot be disabled.
Managing Your Account
Q: How do I log in to my account?
Access your account at resonaofficial.com using the email address associated with your subscription.
Q: What if I forgot my password?
Click "Forgot Password" on the login page to receive a password reset link via email.
Q: How do I keep my account secure?
You are responsible for maintaining the security of your account credentials. Please notify us immediately if you suspect unauthorized access to your account.
Questions? Contact us at support@resonaofficial.com - we're happy to help.
Thank you for being a Resona subscriber.